Privacy Policy
Effective Date: February 13, 2026
1. Introduction
Booked AV ("we," "us," or "our") operates a marketplace that connects clients who need audiovisual services with qualified AV technicians. This Privacy Policy explains what personal information we collect, how we use it, how long we keep it, and your rights regarding your data. By using our platform, you agree to the practices described here.
2. Information We Collect
We collect the following categories of personal information when you use our platform:
3. How We Use Your Information
We use your personal information for the following business purposes:
4. Chat Monitoring
To protect users and maintain platform integrity, all messages sent through our built-in chat system may be monitored using automated AI tools and, when flagged, reviewed by a member of our team. This monitoring helps us detect and prevent sharing of contact information before a booking is confirmed, as well as other policy violations. We do not use chat content for advertising purposes.
5. How Long We Keep Your Data
We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:
6. Sharing Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
7. Your Rights
To exercise any of these rights, please contact us at the email address listed below.
8. California Residents — Your Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:
9. Do Not Track Signals
Our platform does not currently respond to "Do Not Track" browser signals. However, you may exercise your privacy rights as described in this policy regardless of your browser settings.
10. Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse, including encryption, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through a notice on the platform. Your continued use of Booked AV after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or wish to submit a CCPA/CPRA request, please contact us at:
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