Terms of Service
Effective Date: February 13, 2026
1. Acceptance of Terms
2. Eligibility
You must be at least 18 years old to use Booked AV. By registering, you confirm that the information you provide is accurate and that you have the legal capacity to enter into this agreement.
3. How the Platform Works
4. User Accounts
5. Contact Information Policy
Sharing personal contact information (emails, phone numbers, URLs, or social media handles) through the platform is strictly prohibited until a job is marked as "Filled" and the relevant application is "Accepted." Attempting to share contact details before that point will result in a permanent ban from the platform. This policy exists to protect both clients and technicians during the hiring process.
6. Chat Monitoring
7. Prohibited Conduct
8. Payments & Fees
Booked AV does not process payments between clients and technicians. All payment terms, rates, and arrangements are negotiated and handled directly between the parties involved. Booked AV is not responsible for payment disputes, non-payment, or any financial agreements made.
9. Filling Fee & Contact Access Terms
10. No-Show Policy
All users are required to honor confirmed bookings. Multiple confirmed no-shows may result in suspension or permanent removal from BookedAV.com. Users who fail to appear for a booked event are not entitled to refunds or compensation.
11. Content & Intellectual Property
You retain ownership of the content you post on Booked AV (profile information, job listings, messages, reviews). By posting content, you grant us a non-exclusive, royalty-free license to display and use that content as needed to operate and improve the platform. You may not post content that infringes on someone else's intellectual property rights.
12. Reviews & Ratings
Users may leave reviews and ratings after a job is completed. Reviews must be honest, relevant, and based on your actual experience. We reserve the right to remove reviews that are abusive, fraudulent, or violate these terms.
13. Identity Verification
Booked AV offers an optional identity verification feature powered by Didit, a third-party verification provider. Technicians may choose to verify their identity using a government-issued ID. Verified users receive a visible "ID Verified" badge on their profile.
14. Background Checks & Vetting
15. Disclaimers
16. Limitation of Liability
To the fullest extent permitted by law, Booked AV and its owners, employees, and affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to lost profits, data loss, personal injury, or property damage.
17. Indemnification
You agree to indemnify, defend, and hold harmless Booked AV, its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms of Service; (c) your violation of any third party's rights, including intellectual property or privacy rights; (d) any content you post or submit through the Platform; or (e) any dispute between you and another user of the Platform. This indemnification obligation will survive the termination of your account and these Terms.
18. Dispute Resolution & Arbitration
You and Booked AV agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service or the use of the Platform shall be resolved through binding arbitration, rather than in court, except that either party may bring claims in small claims court if eligible.
19. Force Majeure
Booked AV shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of God, war, terrorism, riots, government actions, power outages, internet or telecommunications failures, cyberattacks, pandemics, or other force majeure events. During such events, our obligations under these Terms will be suspended for the duration of the force majeure event.